Quality

Quality Policy:
Riverside Tool & Die strives to meet or exceed the customer’s expectations in all products and services, while constantly improving value to our customers through a commitment to the following:

Customer Satisfaction
Employee Satisfaction
Continuous Improvement to the Quality Management System

Mission Statement:
Riverside Tool & Die strives to assist our customers by providing quality products and services that exceed their expectations while providing meaningful employment for our employees.

Quality Objectives:

To give our customers what they want, when they want it at a reasonable cost, as measured by our customers through satisfaction surveys.
To give our employees the tools and skills they need to accomplish their job, as measured by our employees themselves.

To continuously improve the quality of our operation by ensuring that our quality system is relevant and robust, as measured through internal audits, management reviews, and various continual improvement activities.